The internet has given birth to a lot of good things, and a lot of things that are not so good. Now your business name can end up in the hands of people you can’t identify, and who are in places you may not be able to find.
If someone says something negative about your business, or something true but obsolete, these things can be damaging to your business. At the same time, your digital reputation also creates significant opportunities.
Using our intelligent software, all you need to do is ask. It’s as simple as using our app to take a photo of your customer with one of your products or services, enter their details, and we will send them off an email asking for a review. Once they review you, they are free to share the photo. We even prompt them to post the review on Google.
This review then appears on your Website and if you have our Social Media Management, is also posted to Facebook. The photos bring in a human touch, establishing that the review is legitimate.
By catching unhappy customers earlier in the purchasing process, that you may not have even been aware of, we give you the ability to correct issues and improve relations with that customer before any real damage is done.
Not only does this process lower negative reviews and raise positive reviews, it also creates a genuinely better experience for your customers, and this assists with referral business and word of mouth.
Our software monitors popular social media channels and internet review websites for both positive and negative mentions. Once detected our intelligent software flags the interaction for one of our Reputation Managers to review.
This gives us a chance to communicate with the customer, correcting any negative experiences they may have had and protecting your brand. Your company may not even be aware of the majority of these mentions and thus be unable to respond without our software.
LET US SHOW YOU HOW CAFFEINATE DIGITAL CAN GENERATE LEADS, BOOST SALES & IMPROVE YOUR BUSINESS.
LET US SHOW YOU HOW CAFFEINATE DIGITAL CAN GIVE YOU MAXIMUM RETURN ON INVESTMENT USING SMART MARKETING PRODUCTS.
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